Job Description

We’re Hiring!

Customer Engagement Manager – North America

At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.

Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers’ toughest challenges proactively, passionately and with an entrepreneurial spirit.

We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.

Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2024 - June 2025)

FUNCTION: Product Supply

LOCATION: Cary, North Carolina

TYPE: Permanent

Role Seniority : Managerial

GET TO KNOW YOUR AREA:

The Customer Engagement Manager - North America leads a team of fifteen with four direct reports and is responsible for strengthening the connection between customer service, commercial operations, finance and supply chain. This role ensures execution reliability, efficient quota management, fast issue resolution, and clear communication with internal and external stakeholders.

YOUR MISSION WILL BE TO:

Order Execution & Fulfillment

• Manage order entry, tracking, and system accuracy
• Ensure accurate and timely order release
• Process returns, blocks, and supply issues
• Coordinate with logistics to improve lead times

Customer & Issue Management

• Resolve delivery, quality, and billing complaints
• Prevent recurring problems through root cause actions
• Act as escalation point for complex issues
• Ensure correct invoicing and adjustments

Allocation & Prioritization

• Allocate products during supply constraints
• Monitor risks and usage
• Align priorities with Sales and Planning

Collaboration & Commercial Support

• Liaise across Customer Service, Sales, Planning, and Finance
• Support campaigns, launches, and pricing execution
• Represent customer needs while balancing internal constraints

Performance & Continuous Improvement

• Monitor KPIs (e.g., OTIF, backlog, communication response time)
• Recommend and implement improvements
• Ensure team training and tool adoption

ARE YOU READY FOR THE ROLE?

Main requirements:

• 5+ years of experience in Customer Service
• 10+ years in a leadership role (team or cross-functional projects)
• Strong experience in product allocation, complaint resolution, and cross-functional collaboration
• Solid understanding of the Order-to-Cash process
• Proficient in ERP systems (SAP, D365) and performance tracking tools
• Strong communication, prioritization, and decision-making skills
• Bachelor’s degree required; Master’s degree preferred

Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.

We will soon be in touch to let you know the next steps to be taken!

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