Required Qualifications:
4+ years of experience in IT infrastructure, preferably in an MSP or consulting environment.
Strong technical proficiency in:
Windows Server/Desktop (2019+)
Microsoft 365, Azure, SharePoint
Firewalls, VLANs, VPNs, switching (Meraki/Cisco)
Backup and DR platforms (Veeam, Datto, ArcServe)
Endpoint security (SentinelOne, CrowdStrike, Microsoft Defender P2)
Hands-on experience with virtualization (VMware, Hyper-V).
Expert understanding of ITSM/ITIL processes and methodology and incident/change management.
Proficiency working with tools such as DUO, Meraki, StarWind, Supermicro, and Datto.
Excellent documentation, time management, and client communication skills.
Deep curiosity that leads to positive business outcomes for both clients and SSR.
Servant-based, positive attitude toward solving client issues with a genuine desire to help. NO EXCEPTIONS!!!
Preferred Qualifications:
IT certifications such as Azure Administrator Associate, CompTIA Security+, Cisco/Meraki, VMware VCP, or Microsoft MCP/MCSA.
ITIL/ITSM certification.
Familiarity with compliance standards (HIPAA, PCI, ITAR, CMMC, NIST 800-171).
Experience leading small-to-mid scale IT projects and client engagements in a combination of on-premise and cloud-based environments.
What We Offer:
Competitive compensation and benefits
Flexible work arrangements
Training & certification reimbursement
Opportunity to work with innovative technologies across diverse client environments
A collaborative and inclusive team culture
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