Skills: Cisco Unified Contact Center Express (UCCX), Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC):
Job Summary:
DTMB Network Services is seeking a highly skilled Senior System Engineer to join our team. The successful candidate will be responsible for providing design, engineering, technical implementation support, process design, and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional requirements. The Senior System Engineer will also provide Level 2 and 3 technical support, training, and knowledge transfer to the Telephony Services staff. Additionally, the role includes engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Key Responsibilities:
Design and implement solutions for Cisco Unified Contact Center Express (UCCX) to meet enhanced call routing and call center functional requirements.
Provide Level 2 and 3 technical support for UCCX, CUCM, and CUC.
Develop process design and service design package documentation.
Conduct training sessions and knowledge transfer to Telephony Services staff.
Collaborate with team members to ensure seamless integration and operation of telephony systems.
Troubleshoot and resolve complex technical issues related to UCCX, CUCM, and CUC.
Stay updated with the latest industry trends and technologies to enhance service delivery.
Required Technology Skill Set
Cisco Unified Contact Center Express (UCCX): 5+ years of experience
Cisco Unified Communications Manager (CUCM): 5+ years of experience
Cisco Unity Connection (CUC): 5+ years of experience
Qualifications:
Proven experience in designing and implementing Cisco telephony solutions.
Strong problem-solving skills and the ability to work independently.
Excellent communication and interpersonal skills.
Ability to train and mentor team members effectively.
Must Have
Cisco Unified Contact Center Express (UCCX): 5+ years of experience
Cisco Unified Communications Manager (CUCM): 5+ years of experience
Cisco Unity Connection (CUC): 5+ years of experience
Proven experience in designing and implementing Cisco telephony solutions.
Strong problem-solving skills and the ability to work independently.
Excellent communication and interpersonal skills.
Ability to train and mentor team members effectively.
...COMPANY DESCRIPTION: Our client is a multi-billion dollar alternative investment manager based in the Bay Area. The firm works in their office Tuesday - Thursday. JOB DESCRIPTION: Our client seeks a Family Office Investment Associate to join the team. Job responsibilities...
...Type: Full-Time Job Title: Senior Director of Business Development Job Location: New York City and... ...England Division: Tiger Valuation Services, LLC About Tiger Valuation... ...presence. You will be responsible for managing and executing a range of business development...
...The Warehouse Manager oversees all daily warehouse operations, ensuring efficient, safe, and organized processes. Responsibilities include... ...through maintenance of appropriate inventory levels and timely distribution of goods. Tracks inventory by performing physical...
...MedPro Healthcare Allied Staffing is seeking a travel Clinical Lab Scientist (CLS) for a travel job in Wolf Point, Montana. Job Description & Requirements ~ Specialty: Clinical Lab Scientist (CLS)~ Discipline: Allied Health Professional ~ Start Date: 08/01/2...
...Job Description Job Description In-house corporate legal operations and paralegal. This is a remote opportunity requiring periodic travel... ...supporting a board of directors. ~ Contract review and management. ~2+ years working in SaaS enterprise technology. ~...