Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support.
Summary/objective
We are seeking a highly motivated and technically skilled individual to join our team as a Technical Training & Support Specialist. In this dual role, you will be responsible for providing comprehensive training to our customers and internal teams on our products and services while supporting day-to-day technical operations of the department, by leading and performing telephone and e-mail technical support and troubleshooting for Avantik products for the Field Service team and delivering exceptional technical support to resolve customer inquiries and issues. The ideal candidate will possess a strong understanding of technical concepts, excellent communication skills, and a passion for helping others succeed.
Essential Functions
Competencies
Additional Responsibilities:
Travel required
Avantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market consisting of hospital, reference, and physician office laboratories in the US. The company is headquartered in Montville Township, NJ.
Avantik’s experienced team and consultative partner approach integrates consumables, service, equipment, and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology lab sourced and private label Avantik branded and by distribution of other brands. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry leading 97% first time fix-rate.
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