Technical Services Manager Job at Airswift, Houston, TX

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  • Airswift
  • Houston, TX

Job Description

Airswift is working in partnership with a global leader in chemical innovation that’s developed a fully bio-based biopolymer to replace single-use plastics, which is now looking for a Technical Services Manager to be based out of Houston, Texas.

The ideal candidate who will play a key role in supporting customers and internal teams by providing expert technical assistance and ensuring the highest level of customer satisfaction in North America.

Primary Goals:

  • Learn about the company's product offering and processes thoroughly.
  • Understand customer needs, develop formulations that meet customer requirements and communicate updates effectively.
  • Independently visiting customers as the technical specialist, looping in and coordinating with sales teams as necessary.

Primary Job Duties:

  • Provide technical support to customers and internal teams regarding biopolymer products and applications
  • Troubleshoot and resolve technical issues in a timely manner
  • Develop and deliver technical training to customers and internal teams
  • Create and maintain technical documentation to support product knowledge and application
  • Collaborate with the sales team and Technology Laboratory to identify customer needs and provide technical solutions that meet those needs
  • Stay current with industry trends and advancements in biopolymer technology
  • Perform 1 on 1 meetings as per KAH policy.
  • Support other companies businesses as requested by management.
  • Participate in Company-related initiatives (i.e. Best Practices) as directed by management.
  • Participate in regularly scheduled training (i.e. Safety, IT) as requested by management.
  • Participate in local functions as needed.
  • Actively engage with digital platforms (i.e. SAP) to efficiently perform duties related to the Biopolymers business.

Essential Skills & Experience Required:

  • At least 2 years’ working experience in plastics processing
  • Holds a Bachelor’s Degree in Science or Engineering

Desirable Skills and Experience:

  • 10 years’ experience with biopolymers
  • Experienced working with application such as straws, films or wrapping
  • Understanding of US regulations (FDA, EPA, MPRSA, FTC)

Benefits:

  • Negotiable base salary
  • Car Allowance per month, plus business mileage and parking reimbursement
  • Variable and discretionary annual bonus
  • 401K, company contributes 150% up to 4%
  • Medical, Dental, Vision
  • PTO depending on service (80 hours up to 200 hours), plus 10 paid holidays and 1 personal day
  • Sick Leave, Short Term Disability and Long Term Disability
  • Educational Assistance Program, Employee Assistance Program

If you believe this is an opportunity that fits you, send your CV to ana.goncalves@airswift.com and I will be glad to present you with more details on this role!

Job Tags

Holiday work, Temporary work, Fixed term contract, Work experience placement, Local area,

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