Job Description

Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails, assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.

ESSENTIAL FUNCTIONS:

• Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation.
• Enter new customer information into the system with precision.
• Address and distribute customer complaints effectively and in accordance with company policies.
• Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor.
• Maintain detailed records of important callers and pertinent information.
• Take messages as necessary.
• Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.

EDUCATION AND EXPERIENCE:

• 1-2 years of experience in data entry and call center operations.
• Service Industry experience: HVAC, Plumbing, Construction, (companies providing repair and maintenance services)
• High School Diploma or equivalent is required.
• Ability to thrive in fast-paced, high-pressure environments.
• Strong attention to detail, exceptional multitasking abilities, and excellent organizational skills.
• Proficiency in using a headset and computer terminal to navigate multiple systems for data input and retrieval.

Hourly Pay: 24.00-25.00/hr

Benefits: Health, Dental, Vision Included at a discounted rate.

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