Role: ServiceNow Administrator / ITSM Consultant
Location : Jackson, MS
Hybrid Mode of work
Description of the job functions the contractor will be expected to perform.
Scope of Work:
The ServiceNow Administrator/Developer will be responsible for:System Administration -Serve as the primary administrator for the ServiceNow ITSM module.
Monitor system health, performance, and functionality.Manage user roles, groups, and permissions.
Ensure adherence to platform governance, change control, and development standards.Break/Fix Support - Troubleshoot and resolve technical issues within the ITSM module.Conduct root cause analysis for incidents and implement permanent fixes.
Manage incident and request queues related to ServiceNow issues.
Development & Configuration -
Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module.
Develop and maintain integrations with other systems, as needed.
Create and maintain reports and dashboards.
Enhancements & Continuous Improvement
Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform.
Provide recommendations for improvements and enhancements to existing ITSM workflows and features.
Prepare for future module implementations (e.g., Public Sector Digital Services).
Training & Documentation -
Create and maintain system documentation and user guides.
Train internal staff on use and capabilities of the ServiceNow ITSM module.
Collaboration & Planning -
Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources.
Participate in roadmap discussions and assist in planning future ServiceNow expansions.
Required Skills/Experience
Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration .
3+ years of experience as a ServiceNow Administrator or Developer.
ServiceNow Certified System Administrator (CSA) – Required.
Experience in a public sector or Medicaid environment.
Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
Experience with JavaScript, Glide scripting, and ServiceNow APIs.
Familiarity with ServiceNow update sets, scoped applications, and integrations.
Ability to work independently and manage multiple priorities.
Excellent communication and documentation skills.
Preferred/Not Required
Provide any skills/experience that would be helpful for the candidate to possess but not required.
Examples: Previous supervisory experience, WebLogic experience helpful, etc.
ServiceNow Certified Application Developer.
Experience in a public sector or Medicaid environment.
Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
...collection. As we expand, were looking for a full-time Digital Marketing Specialist to drive all performance and ecommerce marketing... ...role with a lot of autonomy. You dont need a decade of experience, but you do need to be confident in your ability to manage...
...Job Description Job Description Our Computer Build Technicians assemble hardware, install software and troubleshoot any errors. The Build Technician role with PC Laptops is more than just a job, it's a career. PC Laptops provides computer security and assembles state...
...Early Career Nuclear Engineers LinkedIn Twitter Email Message Share DESIGN & ENGINEERING -- ENGINEERING, NUCLEAR Richland, WA * ID: P-3130-378* Full-Time/Regular What You've Accomplished You have completed a BS in Nuclear Engineering...
...Director/Senior Director, Strategic Solutions - State & Local Government Join to apply for the Director/Senior Director, Strategic Solutions - State & Local Government role at C3 AI Director/Senior Director, Strategic Solutions - State & Local Government Join...
...confident, expressive individuals who are passionate about being a part of the creative process. Whether you're experienced or new to modeling, if you're comfortable with your form and excited to collaborate with talented artists, we want to hear from you! We offer a...