Salesforce Consultant Job at Mason Frank International, Los Angeles, CA

Y1BJMzdBUEpGRktnNTh5YWN4YXQrdnJUTGc9PQ==
  • Mason Frank International
  • Los Angeles, CA

Job Description

Job Title: Salesforce Consultant – Sales & Service Cloud

Location: Los Angeles Metro (hybrid)

Employment Type: Full time

About the Role

We are looking for a skilled Salesforce Administrator with expertise in Sales and Service Cloud to join our team. In this role, you will be responsible for managing, optimizing, and enhancing our Salesforce platform to support our sales and customer service teams. You will work closely with stakeholders to streamline processes, improve system functionality, and ensure the platform aligns with business goals.

Key Responsibilities

  • Administer, configure, and maintain Salesforce Sales & Service Cloud , ensuring smooth operation and user experience.
  • Optimize sales processes, lead management, opportunity tracking, and forecasting to enhance team productivity.
  • Manage case management, knowledge base, and automation workflows within Service Cloud to improve customer support.
  • Customize Salesforce using Flows, Process Builder, Validation Rules, and Lightning App Builder to meet business needs.
  • Maintain user roles, profiles, permission sets, and security settings to ensure data integrity and compliance.
  • Collaborate with sales, service, and IT teams to gather requirements and implement system enhancements.
  • Provide user training, support, and documentation to ensure adoption and best practices.
  • Monitor system performance, troubleshoot issues, and implement Salesforce best practices .
  • Stay updated on Salesforce releases and recommend new features to improve efficiency.

Qualifications & Skills

  • 4+ years of experience as a Salesforce Administrator , with a focus on Sales & Service Cloud .
  • Salesforce Administrator (ADM-201) certification required; Sales Cloud or Service Cloud Consultant certifications are a plus.
  • Strong understanding of lead management, opportunity tracking, pipeline forecasting, and case management .
  • Experience with automation tools like Flows, Process Builder, and Workflow Rules .
  • Ability to work collaboratively with sales, customer service, and IT teams .
  • Strong analytical and problem-solving skills, with attention to detail.

Job Tags

Full time,

Similar Jobs

CHRISTUS Health

Registered Nurse Float I, Nursing Float Pool - PRN Job at CHRISTUS Health

DescriptionSummary:A Registered Professional Nurse is responsible for the delivery of patient care through the process of assessment, diagnosis, planning...  ....C. Licenses, Registrations, or CertificationsCurrent RN license or permit to practice professional nursing in the... 

Bestica

Travel Nurse RN - ED - Emergency Department Job at Bestica

 ...inpatient if needed. About Bestica We are a trusted provider of solutions in Information Technology and Healthcare sectors to the DoD, Federal and Commercial markets. Our guiding principle and core values help us care for our people and the community; and build a... 

General Dynamics Information Technology

Class B Truck Driver (Seattle) Job at General Dynamics Information Technology

 ...Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Truck Driver Med Truck 1. Drives medium duty vehicles such as box trucks and stake-bed trucks. 2. Hauls merchandise and or equipment. 3. Loads and unloads vehicle... 

Insight Global

Electrical Technician Job at Insight Global

 ...down to 1/32 and convert fractions. Experience with panel wiring & ability to read ladder wiring schematic. Ability to use electrical hand tools including proper wiring techniques. Dimensional drawing reading proficiency of multi-view drawings.... 

Family

Live-In Nanny August 2025 Start Date Job at Family

Family seeking live-in nanny, au pair, babysitter to join our family in Greenwich, Connecticut. 45 mins train/drive outside NYC.Ideal candidate would be a self-starter, energetic, organized, warm and creative with an ability to handle multiple children. Previous nannies...