Job Description

Route Service Representative

Competitive Wage

Great Hours

Job summary

To establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and service strategies. Provide prompt, effective solutions to customer needs. To maximize route revenue through improved time management and upgraded product mix. To maximize contract term by identifying changes in programs that require updated paperwork (re-signing accounts prior to expiration). To be CITY Laundering Co’s. face to our customers and potential customers.

Duties and essential job functions

• Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Maintain open communication at all times with Route Supervisor to keep lines of communication open and for troubleshooting.
• Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive personal relationships with principal customer contacts, maintain enthusiasm and professional attitude. Maximize customer contract term.
• Manage route to maximize efficiency, productivity and revenue; operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles. Maintain clean driving record to insure eligibility for coverage with insurance carrier. Periodically review safety procedures and Company Vehicle Manual to ensure compliance at all times.
• Increase account revenue – rate increases, sample product, flyers, brochures.
• Identify new business opportunities – sales leads, copy of competitor’s invoicing, logo mat artwork.
• Ensure customer satisfaction.
• Maximize customer contract term.
• Maximize account profitability.
• Manage route efficiency and safety.
• Positive communication with customers, potential customers and co-workers.
• Product knowledge; pricing types, colors, sizing, inventory control, availability, product application.
• Paperwork: garment orders, manuals, invoice accuracy, credits, collections.
• Product management: loose load sheets, inventories, quality (stains, damage of garments), linen supply.
• Load truck: organization, invoices, paperwork, bags.
• Account appearance: organization of rails, hanger racks, repair bags, lockers.
• Truck maintenance: timely communication of repairs, preventative maintenance, cleanliness, accidents.
• Ability to lift up to 50 pounds on a frequent basis.
• Ability to drive a commercial motor vehicle for at least 10 hours on a daily basis.
• This position requires regular and reliable attendance.

Minimum requirements

Clean driving record and valid driver's license required.

3-5 years job related and/or customer service-related experience preferred

For physical requirements please see attachment A.

Must be 25 years old or older.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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