Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...Job Description Sysco is Now Hiring CDL-A Drivers in Lincoln, NE!\nImmediately Hiring CDL-A Drivers \nEarn Up to $100,000 per Year - Comprehensive Benefits \n\n We offer our colleagues the opportunity to grow personally and professionally, to contribute to the...
Role Details: CBS Digital is looking for an experienced Senior Software Engineer for our Content Management engineering team. To be successful at this job, you need to bring a winning attitude and mad coding skills.Your-Day-to-Day: Design and develop new business-led...
Job Description Job Description Overview Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be...
...Title: Senior IBM BPM Developer Location: REMOTE Job Type: Contract Rate: $Open/hr. Requirements Job Description Experience with IBM InfoSphere Information Governance Catalog (IGC) and IBM InfoSphere QualityStage. Required knowledge and prior experience...
...Job Description Job Description Clayton Valley Dance Academy is a leading dance studio for recreational and competitive dancers... ...to join our team. We are a family oriented studio looking for teachers who can inspire young minds and have a natural warmth to their...