Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
DescriptionThe Genetic Counseling Assistant (GCA) provides education for patients of the clinic, coordinates counseling and testing for patients within the Maternal and Fetal Specialty Center. Assists with appointment scheduling and clinic flow, manages coordination of...
...Our client is seeking an Mechanical Drafter/Designer who has at least 2-10 years experience utilizing Inventor or other 3D software for... ...Current experience in panel design industry- or current internship design experience in a very similar field Proficiency in Inventor...
...recognized by the State Department of Education AND four (4) years of full-time experience in billing, collections, interviewing, investigation, or a related field (e.g., credit or bookkeeping); Note: College education may substitute for experience (30 semester...
...looking for a warm, proactive, and thoughtful Family Assistant/Nanny to support a kind and grounded family in Bellevue, Washington. The... ..., and fun while supporting their 2 teenage daughters day-to-day lives and helping the household run smoothly. This is a hands-on,...
...a variety of views, perspectives, and backgrounds are integral parts of our company's success. We believe that work is more than... ...need here to be successful. Responsibilities Summary The Advanced Practice Provider diagnoses and treats acute, episodic, or...