Job Description

The Order Accuracy Coordinator ensures the accuracy of customer orders within the box manufacturing process. This role involves reviewing 100-200 orders daily, verifying order details such as specifications, quantities, and delivery timelines, and coordinating with production and shipping teams to resolve any discrepancies. The Order Accuracy Coordinator plays a key role in maintaining high-quality standards and on-time delivery by ensuring all orders meet customer specifications. Strong attention to detail, excellent communication skills, and the ability to work efficiently with multiple teams are essential for success in this position.

Key Responsibilities:

• Order Verification : Review and verify the accuracy of 100-200 orders daily, ensuring all order details (size, quantity, material, delivery time, etc.) are correct before processing
• Quality Control : Coordinate with production and warehouse teams to ensure orders are manufactured and shipped according to customer specifications and quality standards
• Issue Resolution : Investigate and resolve any discrepancies or issues related to order accuracy, collaborating with relevant departments to ensure timely and accurate corrections
• Process Improvement : Suggest and implement improvements in order processing procedures to increase efficiency, accuracy, and overall customer satisfaction
• Collaboration : Work closely with customer service, production, and shipping teams to ensure seamless order flow and on-time deliveries
• Data Management : Maintain accurate records of order details, discrepancies, and resolutions within the order management system
• Reporting : Provide regular reports on order accuracy metrics, trends, and areas for improvement to management
• Perform other tasks as needed

Qualifications

• Minimum of 5-10 years of experience in the corrugated box industry or a related manufacturing field, with a focus on order processing or quality control.
• High school diploma or equivalent; relevant certifications or training in quality control or manufacturing processes are a plus.
• Strong work ethic and commitment to accuracy.
• Ability to thrive in a team-oriented environment.
• Proactive approach to identifying and solving problems.
• Highly organized with excellent time management skills.

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