コンタクトセンターリーダー / 北九州 / ジャパン・アフィニティ・マーケティング(株)- Marsh - Kitakyushu, Fukuoka, Japan Job at International Catalyst Services, LLC, Houston, TX

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  • International Catalyst Services, LLC
  • Houston, TX

Job Description

We are seeking a talented individual to join our JAMI JCC Contact Center. This role will be based in Kitakyushu City, Fukuoka, Japan. This is a hybrid role that requires working at least three days a week in the office.

採用ポジション: コンタクトセンターリーダー

雇用主: マーシュジャパン株式会社

※ジャパン・アフィニティ・マーケティング株式会社(略称:JAMI)に出向

部署:JCC コンタクトセンター(北九州オフィス)

部署概要 日本生命とマーシュジャパンの共同出資会社である ジャパン・アフィニティ・マーケティング株式会社 のオペレーションセンターです。顧客企業の保険制度の運営、代理店業務(生命保険・損害保険)、年金・財形事務、口座振替業務にかかわる事務処理を担当しています。 We will count on you to:

あなたに期待すること

生命保険・損害保険代理店業務に関連する事務/団体保険制度等の事務代行業務

新規・解約・異動の手続き

契約企業への保険料案内

保険会社への確認等

契約企業とその従業員からの問い合わせ対応(電話・メール)

チーム管理

チームメンバーの勤怠管理、教育・研修

生産性向上と品質向上を目指した業務の設計・運営・管理

新規契約における業務請負など、業務構築をするための顧客企業との業務内容確認や調整

What you need to have:

求める経験値やスキル

社会人経験5年以上

基本的なPC操作(Excel、Word、キーボード入力、インターネット等)

豊富な事務処理経験

事務部門でのチームマネジメント経験

保険事務経験があれば尚可

What makes you stand out:

こんな方を求めています

新たな業務にも能動的に仕事に取り組み、商品/業務知識の取得に積極的な方

協調性高く、チームメンバーと協力して仕事ができる方

ルールと規律を重んじることができる方

業務や組織立ち上げの経験者

経験が浅くとも向上心がある方を歓迎します

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr International Catalyst Services, LLC

Job Tags

Local area, Remote job, Flexible hours, 3 days per week, 1 day per week,

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