IT Help Desk Technician - Localidad Guaynabo Job at Alivia Health, Puerto Rico

ZC9NNjVRVE1GbHV2NzhXWWRSZXY5L3JhSXc9PQ==
  • Alivia Health
  • Puerto Rico

Job Description

Job Description

Job Description

Ubicacion: Guaynabo

As an Entry Level Rol - IT Help Desk Technician , you will support Alivia Health’s Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues.

Key Responsibilities:

  • Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations.
  • Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals.
  • Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations.
  • Assist other neighboring areas with workload as needed.
  • Maintain and meet service level agreements (SLAs).

Work Schedule & Availability:

  • Standard day shift with possible weekend and holiday rotations.
  • On-call availability for weekday evenings and high-severity onsite service calls.
  • Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off.

Minimum Requirements:

  • Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Equal Opportunity Employer F/M/V/D

Job Tags

Shift work, Weekend work, Sunday, Day shift, Saturday, Afternoon shift, Weekday work,

Similar Jobs

ChenMed

Chief Clinical Officer Job at ChenMed

 ...care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office. For patients that are unable to come to the officein hospital, SNF, LTC or homebound, engages with the transitional care team... 

Cloud Analytics Technologies, LLC

Senior ETL QA Engineer Job at Cloud Analytics Technologies, LLC

 ...Engineer role based in Denver, CO in the Architecture and Frameworks team in CSIM Technology.The role involves creating automated testing for ETL frameworks and data services layer for our Data warehouse, CSIM technology applications and integrations.It will include... 

AMLI Residential

Apartment Leasing Consultant Job at AMLI Residential

 ...Apartment Leasing Consultant AMLI Littleton Village Are you a customer service pro with a passion for helping people find their perfect home? AMLI Littleton Village is looking for a dynamic Leasing Consultant with strong sales skills and a commitment to providing... 

Rooted Talent Solutions

Medical Biller & Coder Job at Rooted Talent Solutions

 ...Remote Medical Biller & Coder (Entry-Level & Experienced) Company: Rooted Talent Solutions...  ...billers and coders to join our healthcare support team. This is a remote, independent...  ...medical claim processing, coding, and administrative support for healthcare providers.... 

Cushman & Wakefield

Chief Engineer Job at Cushman & Wakefield

 ...Job Description Chief Engineer is responsible for the effective daily leadership of his/her staff, managing the engineering program to the highest level of quality work and customer service as well as the administration of the engineering department in alignment...