Job Description

Job Description

Job Description

Description:

Multiple Properties

Niagara Falls, NY

*Must have a valid driver's license and transportation*

General Summary :

Responsible for performing routine maintenance tasks, minor repairs, and general upkeep to ensure our facilities remain safe, functional, and visually appealing for guests and staff. A strong work ethic, problem-solving ability, and attention to detail are essential in this role.

Principal Responsibilities :

• Perform routine inspections and preventive maintenance of hotel facilities, including plumbing, electrical, HVAC, and general building systems.
• Address guest room repair requests in a timely and courteous manner.
• Repair or replace fixtures, hardware, furniture, doors, locks, and other interior components.
• Maintain cleanliness and safety in all maintenance and mechanical areas.
• Respond to emergency maintenance issues promptly and efficiently.
• Assist with setup and breakdown of meeting rooms, special events, or furniture moving as needed.
• Coordinate with outside contractors when specialized repairs or inspections are required.
• Monitor and maintain adequate stock of maintenance supplies and tools.
• Document and report maintenance activities and safety issues to management.

Job Duties:

• Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment. Includes appropriate people in decision making process.
• Project Management – Assists in ensuring routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguisher, fire and smoke alarms, lawn sprinkler, lawn equipment, exercise equipment and plumbing are performed in accordance with company and brand standards. Assists in maintaining a work order assignment boards and tracks completed/pending work orders in compliance with Rupal Hospitality standards. Review maintenance problems, complaints and work orders to prioritize and schedule work assignments.
• Customer Service – Maximize Customer Service by attaining 80% or better on Franchise Guest Service Scores. Responds promptly to customer needs, requests for service and assistance.
• Communication - Speaks clearly and persuasively in positive or negative situations. Communicates change effectively. Communicates changes in room status to the front desk.
• Team Work –Upholds organizational values, treats people with respect and promotes a harassment free environment. Coordinate with other departments to fulfill guest special requests. Assists other departments with moving furniture, unloading and storing of supplies, etc.
• Quality– Assists in achieving Rupal Hospitality minimum scoring standard on all Brand Quality Assurance inspections. Must maintain 80% or higher on Franchise product quality scoring. Inspect rooms, public areas and outdoor grounds for preventative maintenance upkeep on a daily basis.
• Adaptability – Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
• Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Asks for and offers help when needed.
• Safety and Security – Maintain proper chemical levels in pool and spa areas in accordance to local health codes. Keeps accurate records of key control changes. Operates snow removal equipment to maintain parking lots and side walks.

Qualifications:

Two years of mechanic experience in a hotel or related field. Demonstrated general mechanical skills are necessary. Basic repair, painting, wall covering HVAC, electrical work, plumbing, boiler operation, pool maintenance and general maintenance skills required. Must have valid driver license, and acceptable driving history subject to company approval.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception.

Disclaimer:

The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

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