Job Description

Job Description

Job Description

Full-Time, Direct Hire, Field Service Engineers to support nationwide customers and will be based in AZ, OR, ID, OH, TX or NY. Interested candidate must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program in Japan .

The mission of Field Service Engineers is to install, modify and service complex ultra high vacuum semiconductor equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of products at all types of customer sites, as well as provide a wide range of basic-to-advanced technical assistance to customers and fellow employees.

Schedule and Location: Specific shifts and job location will be determined after 2-year training in Japan.
Pay Rate: $38-$43 Hourly DOE

Principal duties and responsibilities will be:

• Working from engineering drawings, schematics and technical manuals, performs hands-on field service duties at customer sites, i.e., on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc. Working from final process results on customer product, can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.
• May recommend to customer, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner, submits all necessary documentation, i.e., timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies, procedures and practices. Adheres strictly to guidelines and instructions issued by management.
• Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars and in-house/OJT.
• Takes an active role in information training of less-experienced field service engineers.
• Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e., orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.

Requirements:

• Minimum of an Associate degree 
• 3+ years Semiconductor equipment Field Service Engineer experience
• Experience troubleshooting, installing, maintaining and repairing high vacuum and/or sputtering semiconductor equipment
• Ability to prepare detailed service presentations to be delivered to clients and/or management
• Ability to travel as needed and willingness to relocate after training in Japan
• This position requires eligibility to work in the US without visa/work sponsorship

WGNSTAR does not require assistance from Recruitment Agencies. Thank you.

 

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

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Job Tags

Hourly pay, Full time, Local area, Relocation, Shift work,

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