Field Application Specialist Job at Sebia USA, Kentucky

Y3ZNejRRWE9HbHFoNGM2Y2NSR3A4dnZUTEE9PQ==
  • Sebia USA
  • Kentucky

Job Description

**This job is field based, and the candidate must reside in Kentucky, Tennessee, Georgia or the Carolinas. **

The FAS is part of a multidisciplinary team that drives product adoption (instruments, test menu) from initial order to go-live in the laboratory environment. This includes implementation activities, on-site product training, and support to realize an efficient and successful customer integration of the Sebia solution. The FAS acts as the primary laboratory consultant from a technical perspective for both new and existing customers. They also support sales objectives by providing field technical support, executing basic training workshops, serving as the local resource for troubleshooting and resolving performance problems to ensure customer retention. The ideal FAS has experience and background in both the laboratory and IVD product supplier environment and is strong in electrophoresis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide post-sale support (standard of work and customer retention activities to drive customer loyalty and satisfaction).
  • In partnership with Account Manager, plan implementation process.
  • Track and update customer implementation status by milestone (trained, validated, LIS interfaced, go-live)
  • Implement Sebia analyzer(s), software and reagents into customer sites/laboratories.
  • Assist customer with meeting their validation requirements.
  • Intervene directly on customer requests for result interpretation assistance (Hb and IT results).
  • Execute Customer Care visits in order to make periodic assessments of needs and requests. Frequency of visits to be determined by breadth and scope of product adoption by customer site via territory master schedule(s).
  • Record all FAS work-related activities into CRM by following all requirements pertaining to case and workorder workflows while adhering to regulatory requirements (FDA complaint handling).
  • Update relevant customer profile data such as SW/FW version, contact info, asset status into CRM database
  • Provide appropriate training for the customer on newly installed analyzer(s) and assays.
  • Coach customer to take ownership of the analyzer.
  • Assist with troubleshooting in conjunction with Technical Support and Field Service Engineer on issues related to reagent, software, or analyzer performance.
  • Recognize and communicate product issues, complaints and potential improvements to appropriate Sebia authority.
  • Prioritize and manage time, territory and accounts effectively using CRM to document activity.
  • Promote customer satisfaction.
  • Support sale
  • Requires extensive travel, up to 80%, on short notice.
  • Responsible for managing company assets and expenses within company guidelines.
  • Other duties as requested.

EDUCATION and/or EXPERIENCE

  • Bachelor’s degree in Medical Technology / Clinical Laboratory Science or equivalent combination of education and experience.
  • National certification preferred.
  • Minimum two years experience in a laboratory setting.
  • Prefer field-based experience as a technical representative.

ADDITIONAL SKILLS

  • Excellent verbal and written communication skills.
  • Ability to effectively interact with customers and colleagues.
  • Ability to build sustainable relationships with both internal and external customers.
  • Strong interpersonal, persuasive, problem solving, and communication skills.
  • Demonstrate a strong sense of urgency, can-do attitude, and desire to set and achieve goals.
  • Working knowledge of tools and systems: Microsoft Office, EP Evaluator.

Job Tags

Local area,

Similar Jobs

American Association of Airport Executives

Videographer / Video Editor Job at American Association of Airport Executives

 ...it is in optimal condition for use in demanding environments. Troubleshoot technical issues and perform routine maintenance on cameras, audio gear, and other filming equipment. Recommend equipment upgrades to maintain technological superiority. Collaboration... 

Blue Sky Bank

Retail Banking Area Manager Job at Blue Sky Bank

 ...Join Our Team as a Retail Banking Area Manager! Are you ready to take your banking career to the next level? Do you have a passion for leading teams and delivering exceptional customer service? If so, we have the perfect opportunity for you! About the Role: As... 

China Global Connections

Librarian Teacher - Middle School Job at China Global Connections

 ...Curriculum and British National Curriculum programs. The school campus is large, well-equipped with classrooms, a Music and Dance area, a Library and Information Centre, an Art room, laboratories, a soccer pitch and other recreational areas. Job responsibilitiesDesign and... 

Global Channel Management, Inc.

Cyber Security Analyst II Job at Global Channel Management, Inc.

Cyber Security Analyst II needs 2 years Security Analyst or Cyber IAM experience Cyber Security Analyst II requires: -Experience in a banking or highly regulated environment -Familiarity with internal and external audit frameworks (example SOX)-Cortication in... 

Careersatoto

Hotel Manager (Belmont) Job at Careersatoto

 ...Join to apply for the Hotel Manager role at OTO Development . Get AI-powered advice on this job and more exclusive features. The salary range for the Hotel Manager position is $95,000 to $105,000 per year plus a quarterly bonus plan eligibility. Nationally:...