Customer Success Manager (Social, Remote) (San Francisco) Job at Scrollmark, San Francisco, CA

Yy9RejVRRExGMXV2NU1TYWRCdXArL3ZlS2c9PQ==
  • Scrollmark
  • San Francisco, CA

Job Description

Position: Customer Success Manager, full-time

Location: US-based, PST. Remote + special consideration for San Francisco or Sacramento natives

Compensation: $75,000-85,000 per year with stock options

Benefits: Amazing full medical and dental coverage

Join us in an impactful, high-visibility role where you’ll define the customer success experience and build a first-of-its-kind social community growth platform. This is a unique opportunity to build and scale your own department within a company poised for growth.

About Us

Scrollmark fuels social community growth, drives revenue, and identifies sentiment by using social media engagement as a catalyst. Our platform enables customers like Cetaphil, Tree Hut, Fox Racing, and Old Navy to connect with their audience through context-based conversational journeys, customizable social loyalty programs, DM subscriptions, and intelligent social sentiment analysis.

As a venture-backed, early-stage startup (raising $8M led by top VCs), we’re looking for talented and driven team member who believe in our mission. We're expanding our customer base rapidly, with nearly 90% of sign-ups converting to paid customers. Our team is committed to creating an inclusive, passionate, and supportive environment.

About You

  • You're someone who has worked in social media marketing, or has been a social media manager before.
  • You possess 2+ years of customer-facing experience.
  • You’re excited to build processes from the ground up, and thrive in a fast-paced startup environment
  • You have exceptional organizational, communication, and writing skills.
  • Bonus if you're familiar with HubSpot CS Suite and local to San Francisco or Sacramento.

Responsibilities

  • Create and maintain a comprehensive knowledge base and public documentation on Coda
  • Conduct regular reviews of major accounts, identifying growth opportunities and optimizing platform usage
  • Generate EOM/EOQ reporting using our software suite
  • Build journeys for customers in Scrollmark using success criteria
  • Influence product direction by gathering and relaying customer feedback to enhance platform features and usability

In Your First 3 Months, You will:

  • Build relationships with founding team members and leadership, fully immersing yourself in our platform
  • Guide new customers from onboarding to launch, setting a high standard for customer experience
  • Become a product expert, supporting cross-functional teams with insights and expertise
  • Build out scalable processes, knowledge bases, and other resources to empower our future Customer Success team
  • Establish regular communication with new and existing customers through Slack, Teams, and email - proactively addressing issues and collecting insights for case studies

If you're ready to join a team that’s pushing the boundaries of social commerce and lay the groundwork for Customer Success at a growing company, we’d love to meet you!

#J-18808-Ljbffr

Job Tags

Full time, Local area, Remote work,

Similar Jobs

Pinkerton Consulting & Investigations, Inc.

Executive Protection Lead Agent Job at Pinkerton Consulting & Investigations, Inc.

 ...Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management...  ...our family of industry subject matter experts. The Executive Protection Lead Agent, assigned to a specific client, will provide for the... 

ChenMed

Healthcare Growth Consultant Job at ChenMed

 ...The Senior Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating qualified sales leads and memberships by nurturing productive relationships with senior citizens, key local community partners, and senior-focused businesses... 

ITA Group, Inc.

Communications Strategist Job at ITA Group, Inc.

 ...the clients objectives. POSITION REQUIREMENTS Bachelors degree or equivalent in Marketing, Journalism, Advertising, Public Relations or English or equivalent work experience. Minimum three years experience as a content strategist, marketing strategist, creative... 

China Global Connections

Chemistry Teacher Job at China Global Connections

We are looking for a Chemistry Teacher for an International School based in Beijing. This is a full-time position starting in September 2025. About the schoolThe International School in China marks the education group's second venture within the country. Initially established... 

Lockheed Martin

DevOps Engineer - Clearance Required Job at Lockheed Martin

 ...DevOps Engineer - Clearance Required at Lockheed Martin summary: A DevOps Engineer at Lockheed Martin provides advanced technical support, system integration, and optimization for critical cybersecurity and enterprise infrastructure systems. The role involves troubleshooting...