Job Description

Key Responsibilities:

• Serve as the primary point of contact for B2B clients via phone, email, and web-based platforms.
• Process and track orders, returns, and service requests with precision and efficiency.
• Resolve client issues promptly, escalating when appropriate, and follow through to ensure satisfaction.
• Maintain up-to-date knowledge of company products, pricing, policies, and systems.
• Collaborate with internal departments (e.g., Sales, Logistics, Billing, and Technical Support) to meet client needs.
• Document all client interactions and updates in CRM systems accurately.
• Identify trends in client feedback and recommend improvements to processes or services.
• Support onboarding of new B2B clients by explaining service procedures and providing relevant materials.

Qualifications:

• 2+ years of experience in customer service, preferably in a B2B or account management environment.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficient in Microsoft Office and CRM systems (e.g., Salesforce, HubSpot).
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• High attention to detail and commitment to accuracy.

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