Position : Medical CSR
Location : Philadelphia, PA ( Remote work but should be within 60 minutes commute distance from Philadelphia, PA. Also, Candidate only from PA, NJ, DE will be considered)
FT Schedule: Call center is open 7 days a week – candidates must be available between the hours of 8:00AM – 8:15PM and flexible to work weekends. There are 2 holidays this call center closes for – Christmas and Easter – otherwise the candidates will be working every other holiday.
Training for contractors will be Monday to Friday for 3-4 weeks (Classroom and on the floor nesting) from 8:00AM to 4:30PM .
Candidates must be flexible to work these hours for this role.
Customer Service Representative - Medicare
Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position.
Qualifications:
Call Center Customer Service, inbound calls required (no telesales)
Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills.
Must have empathy and strong problem solving skills.
Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
Ability to navigate through multiple systems at a time.
Preferred qualifications:
HS Diploma or GED with a 2 years of customer service experience/call center experience is preferred
Healthcare industry experience
Previous Medicare experience
Strong Call Center Customer Service experience (Inbound calls)
Medical background helpful
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