JOB SUMMARY
The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.
RESPONSIBILITIES
QUALIFICATIONS
Education
High School Diploma or equivalent
Experience
3 years or more of customer service or call center experience
Decision Making Authority
Most important decisions made fully independently:
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