Concierge Area Manager Job at CleanOffice, Inc., Herndon, VA

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  • CleanOffice, Inc.
  • Herndon, VA

Job Description

Concierge Plus is a dynamic division of CleanOffice Inc., a trusted leader in the DMV area for over 20 years. We specialize in delivering top-tier services to premier multifamily and commercial properties — and we're just getting started.

As we continue to grow, we’re looking for forward-thinking individuals ready to build a long-term career with us. If you're a visionary with drive, passion, and a desire to grow within a company that values its people — we want to hear from you!

Be part of something bigger. Be part of Concierge Plus.

The Concierge+ Assistant Regional Manager supports the Regional Manager in ensuring exceptional hospitality-driven service across assigned properties.

This leadership role is focused on building and guiding a high-performing concierge team that embodies service excellence, professionalism, and attention to detail.

The ideal candidate will have a strong background in hospitality, team development, and customer service operations.

Schedule: 40 hours a week Pay Rate: 52k

Primary Job Responsibilities:

  • Oversee the day-to-day operations of concierge services to ensure alignment with Property Management expectations and client standards.
  • Maintain a high level of client satisfaction to support long-term contract retention and company reputation.
  • Ensure every resident and guest interaction is delivered with a Warm Welcome and a Fond Farewell.
  • Train, coach, and mentor concierge team members - leading by example and upholding the company's hospitality standards.
  • Implement and maintain service training programs to ensure consistent, high-quality experiences across all team members.
  • Ensure team readiness for emergencies through proper training and scenario preparedness.
  • Utilize approved scheduling tools to ensure proper coverage while staying within payroll budgets.
  • Help complete all payroll and administrative tasks by company deadlines.
  • Oversee and streamline processes for contractor access, move-ins/outs, realtor visits, and resident engagements.
  • Step in when needed to ensure proper staffing and smooth operations, including occasional shift coverage.
  • Attend company meetings and lead training sessions to reinforce a culture of service excellence and operational consistency.

Requirements:

  • 3+ years of experience in a hospitality, residential, or luxury service environment.
  • Proven track record in leadership roles with the ability to train, develop, and inspire high-performing teams.
  • Deep understanding of hospitality principles and a passion for delivering elevated service experiences.
  • Strong organizational and multi-tasking abilities with a sharp eye for detail.
  • Effective communicator (written and verbal), capable of building positive relationships with residents, team members, and property staff.
  • Ability to maintain professionalism in high-pressure situations and resolve client concerns with tact and diplomacy.
  • Familiarity with Microsoft Office Suite and modern scheduling systems.
  • Knowledge of local amenities, businesses, and events to provide concierge-level recommendations.
  • Must be available to support team coverage needs, including occasional weekends, evenings or overnights.

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Weekends as needed

Application Question(s):

  • Do you understand this role requires emergency coverage, including some weekends and various shifts (morning, afternoon, evening, or overnight)?
  • What city do you currently live in?
  • Do you have access to your own vehicle for transportation?

Education:

  • Bachelor's (Required)

Experience:

  • Property Management: 5 years (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

Job Tags

Hourly pay, Full time, Contract work, For contractors, Local area, Shift work,

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