Job Description

Personal Insurance Customer Service Agent

Location: Grand Rapids, MI

Company: Independent Insurance Agency (Partnered with Axios Professional Recruitment)

Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Agent . This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.

Benefits:

• Competitive annual salary
• Medical, dental, and vision insurance
• Retirement savings account
• Paid time off and paid holidays
• Friendly, fast-paced work environment

Key Responsibilities:

• Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
• Assist clients with policy changes, coverage questions, billing inquiries, and claims support
• Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
• Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
• Identify opportunities to enhance coverage or improve client satisfaction through proactive service
• Collaborate with team members to ensure a seamless customer experience

Qualifications:

• 2+ years of experience in personal insurance customer service
• Strong interpersonal and communication skills, both written and verbal
• Excellent organizational and problem-solving abilities
• Demonstrated commitment to customer satisfaction and relationship building
• Comfortable using modern technology and insurance management systems
• Able to manage multiple tasks efficiently and independently

Job Tags

Similar Jobs