Reporting to the Manager, Notal Vision Monitoring Center and under the supervision of the Medical Director, the Clinical Specialist will be responsible for helping to ensure that company’s devices are being used appropriately by patients at home and monitor patient testing data on an ongoing basis.
Working closely with the Medical Director, the Clinical Specialist will be responsible for analyzing patient testing data and corresponding with prescribing physicians and patients relative to their test results. The Clinical Specialist will lead the way in providing an exceptional experience for Notal patients and will represent Notal in the best possible manner. This includes compliance with all company policies and procedures, performance standards and defined operational measures.
The Clinical Specialist will direct our customer service efforts to help increase customer satisfaction, patient activation, increase our efficiency in customer interactions, increase compliance and retention to help meet business goals.
Job Description
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