Airport Customer Service Supervisor-DTW (Spirit) Job at Unifi, Detroit, MI

Yy9vdzV3RElGVjZ0NWN5VWRoZXY5L0hkS0E9PQ==
  • Unifi
  • Detroit, MI

Job Description

Requirements and Description

Essential Functions / Key Responsibilities

Supervises and coordinates daily activities of employees to ensure safe and effective operations.

Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.

Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.

Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.

Communicates with manager concerning ay problems or issues.

Schedules and conducts shift meetings.

Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.

Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:

Must be a local (in-state) resident.

Valid In-State Driver's License.

Ability to pass a pre-employment drug screen.

Ability to pass up to a 10-year background check.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Must complete ramp and SIDA training to obtain airport authority identification security.

Experience:

Two+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

Excellent customer service skills.

Strong work ethic.

Ability to work in a team oriented environment.

Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.

Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:

High School diploma or GED.

Experience:

Four+ years of relevant experience.

Relevant supervisory experience.

Knowledge, Skills & Abilities:

Able to communicate information and instructions verbally and/or via radio equipment.

Able to communicate effectively in a professional manner.

Strong leadership qualities and ability to create a passionate and efficient workforce.

Able to effectively resolve employee conflicts.

Ability to apply creative solutions that have a positive impact on results.

Working Conditions

Work Schedule:

You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment:

Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements:

Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.

Must be able to work in cramped or high places.

Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

Supervise team of Customer Service Agents and Leads.

Legal

Unifi is an Equal Opportunity Employer.

" Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Job Tags

Local area, Shift work, Night shift,

Similar Jobs

LHH Recruitment Solutions

Accounts Payable Accountant (Part-time; Mandarin) Job at LHH Recruitment Solutions

 ...Job Title: Accounts Payable Specialist (Part-time ; Mandarin) Location: Baldwin Park, CA (Fully Onsite) Schedule: Part-time Tuesday-Thursday, 9:30 AM - 6:30 PM Dress Code: Business Casual Duration: 5-Month Contract (Possibility of Extension) Pay: $25... 

Providence

CNA - IP REHAB *Part-Time, Evening* Job at Providence

 ...Description CNA in the IP Rehab Unit of Queen of the Valley Medical Center. This is a Part-Time, Evening position. Providence...  ..., physician groups and clinics, numerous outreach programs, and hospice and home care. Providence is proud to be an Equal... 

Ameritex Machine & Fabrication

Welding Engineer Job at Ameritex Machine & Fabrication

 ...Company Overview Ameritex Machine and Fabrication is a high mix, quick turn, and ISO 9001 2015 certified sheet metal and structural...  ...sqft facility in Conroe, Texas. We are looking for a skilled Welding Engineer to join our team in order to continually create new procedures... 

DISH

Retention Agent - Entry Level Job at DISH

 ...Company Summary Non-Negotiable Base Pay: $20.50/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid full-time training provided! Department Summary Our award-winning Inside Sales & Retention team excels at driving... 

Precision Door Service

Experienced Garage Door Installer Job at Precision Door Service

 ...Precision Garage Door Installer Position Precision Garage Door is seeking to hire an experienced garage door installer. Pay based on experience. Requirements: ~ Valid license for 3 years with no DUI's, Reckless/Careless driving. ~2-4 years experience required...