Airport Customer Service Supervisor Job at GAT Airline Ground Support, Burbank, CA

ZHZJejRRSEZGRjJwNzhxZWZoU2o4ZkRaSXc9PQ==
  • GAT Airline Ground Support
  • Burbank, CA

Job Description

GAT is seeking dynamic individuals to join its team of aviation professionals.

Classification: Hourly, Non-Exempt

Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.

Job Responsibilities:
  • Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment.
  • Reporting discrepancies that may exist both functional and mechanical on the ground support equipment.
  • Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met.
  • Responsible for equipment and ensuring its safe and efficient operating status.
  • Confer with other supervisors and managers to coordinate activities with other departments.
  • Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner.
  • Ability to comply with attendance/tardiness standards.
  • Able to perform under pressure and within fixed time constraints.
  • Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags.
  • Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations.
  • Ensure crews are being briefed before flights on positions to take and how flight will work.
  • Other duties as assigned.
Requirements:
  • Strong understanding of Airline Customer Service.
  • Experience in the Airport Ground Handling business.
  • Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel.
  • Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
  • A proven track record in supervising a business unit.
  • Experience in operational planning and resource allocation.
  • Working knowledge of GSE maintenance issues.
  • Experience and understanding of commercial issues in aviation.
  • Specific schedule to be worked is evening from 6:15pm to 10:15pm 5 days a week, weekends (Saturday and Sunday) are included in the schedule.
  • Must have a High School diploma, GED
  • Must be at least 18 years of age
  • Capable of processing information in a timely manner.
  • Must have and maintain a Valid Driver's License.
  • Able to proficiently speak, read, and write in English.
  • Intermediate computer proficiency.
  • Previous ramp or airline experience.
  • Must successfully complete all training requirements and maintain certifications throughout employment.
  • Must clear an FBI fingerprint background check.
  • Must successfully complete all required training.
Physical Requirements:
  • Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time.
  • Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively.
  • Must be physically fit to perform the duties of the job.
  • Willing to work outside in all types of weather conditions with exposure to loud noises.
  • Specific Working Hours.
  • Must be able and flexible to work evening and variable shifts, weekends, and holidays.
  • Must be able to work extended hours on short notice during non-routine operations.

GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

#INDGATUSLOW

Job Tags

Hourly pay, Local area, Flexible hours, Weekend work, Sunday, Saturday, Afternoon shift,

Similar Jobs

iiicareer | Interesse International Inc.

Information Technology System Consultant (Japanese/English Bilingual) Job at iiicareer | Interesse International Inc.

Position: Banking Systems Analyst Job Summary The Banking Systems Analyst will be responsible for the implementation, maintenance, and operational support of application systems for a Japanese bank in the U.S. This role involves coordinating with both local and overseas...

GUARDIAN SECURITY AGENCY OF FLORIDA INC

Fire Watch Officer Job at GUARDIAN SECURITY AGENCY OF FLORIDA INC

 ...Job Description Job Description Fire Watch Officers perform fire watch duties by patrolling the property in intervals to prevent, identify, or extinguish a fire. Fire watch is in place when a property has issues with its fire alarms or fire fire suppression system... 

Chevron

2025-2026 Facilities Engineering Mechanical Engineer (Richmond) Job at Chevron

 ...accepting online applications for the position of entry-level Mechanical Engineers located in: Ames, Iowa Bakersfield, California...  ...we regret that we would be unable to provide a meaningful internship experience at TP&E for you because under government regulations... 

Express Employment Professionals

Scale Operator Job at Express Employment Professionals

 ...Job Description Job Description We are now hiring Scale Operators for the Bushton, Frederick, Geneseo, and Lorraine locations. These...  ...customers professionally Maintain a clean, organized scale house Follow all safety and company policies Support other site... 

Quest Global

Physical Design Engineer Job at Quest Global

 ...job poster from Quest GlobalLead Technical Recruiter @ Quest Global | Talent Sourcing We currently have an opening for a Physical Design Engineer. Please see below for the job description and let me know if you are interested in applying.Position: Sr. Physical Design...